Contact us
For help with eligibility verification, claims and general provider questions, please contact Provider Services.
Provider Services
Available Monday through Friday from 8:00 a.m. to 5:00 p.m. CST.
Phone:
TTY:
711
Fax:
800-964-3627
Related information
Provider Relationship Management Territories
Behavioral Health Provider relationship territory map and representatives
Behavioral Health Provider Relationship Management Territories
For current behavioral health inquiries please email provider.inquiry.ks@carelon.com with your name, NPI and TIN number.
Receive email from Healthy Blue
Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a provider relationship management representative
Did you know that most questions and issues can be resolved by using the Healthy Blue provider self-service tools? Please use Availity Essentials for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with a Healthy Blue associate from within the Availity Essentials Portal using Payer Spaces.
For other issues, please message a provider relationship management representative.